IN WIEN - Customer Success Key Account - B2B SaaS - (m/w/d)
1 day ago Be among the first 25 applicants
This range is provided by chatarmin.com. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
Responsibilities
* Manage your own portfolio of e-com clients autonomously
* Own onboarding, support, upsell - the full lifecycle
* Directly solve client issues without waiting for others to jump in
* You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business
* Get your hands dirty in operations and feedback loops to improve the product
Qualifications
* 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS
* You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
* You enjoy engaging directly with customers and take pride in resolving issues efficiently.
* High stress resistance: You don’t panic when things go sideways
* Strong communication and organizational skills
* Self-managed, disciplined, proactive
* Genuine interest in tech, startups, and building something meaningful
* Preverably living in Berlin or Vienna. Europe is a must.
* Fluency in both German and English (spoken and written) is mandatory.
Benefits
* Young, highly motivated team with zero ego
* Speed over politics: If you have an idea, run with it
* Direct impact on the company and the product
* Real growth opportunities - we promote from within. This is a place to build your career
* Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income
Interview Process
* Tech-Assessment
* 15 Min Call with CS Lead
* Case Study: 60 Minutes Case Study and Q&A
* Test Day in the Vienna Office & Cultural Fit
* More Rounds / Offer
* Probezeit beginnt (Daily Kündigungsfrist beiderseits)
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industry: Software Development
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