Service Delivery Manager - NDIS and Aged Care
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Simply Helping Central and Northern Melbourne is a locally owned and operated service provider focused on supporting people live their best life in their home and in the community.
We are exceptionally proud of the impact our team has and offer an inclusive and diversity affirming culture with business owners that genuinely care about all our clients and staff.
Role
To support our continued growth, we are seeking an experienced, people-focused Operations Manager with leadership experience in the NDIS or healthcare-related organisation.
Our success has been driven by our authentic connection with clients and deep understanding of their support needs. We invest in our team of support workers and their engagement to deliver high quality and safe services which we truly believe is where the magic happens.
Responsibilities
Oversee daily operations to ensure exceptional support is provided to our 130+ clients.
Hire, onboard, lead, support, and coordinate a dedicated team of support workers across Melbourne’s central and northern suburbs.
Ensure services are delivered in compliance with NDIS standards, occupational health and safety regulations, and internal company policies.
Drive high team engagement and continuous improvement initiatives that prioritise safe, high-quality client outcomes.
Act as the key decision-maker in the business during the absence of the owner/director.
Provide shared on-call support – this is a non-negotiable part of the role.
Be based in our Gladstone Park office, with plenty of free parking available.
What We’re Looking For
A highly organised, reliable, and accountable individual who gets things done!
A natural people-person with the ability to influence through trustworthy, open, and engaging communication.
Solid experience in operations management – ideally within disability or healthcare services.
Strong leadership and communication skills – no ego here. We’re looking for someone with humility, empathy, and a genuine passion for helping people live their best lives.
Deep understanding of the NDIS and relevant compliance standards (quality management).
A problem-solver with a proactive approach to challenges.
The ability to work independently, juggle multiple priorities, and take direction from two down-to-earth, collaborative female business owners who are fully committed to the organisation’s values.
Benefits
Competitive salary package.
Ongoing opportunities for professional growth and development.
Apply
Interested?
We’d love to hear from you! Apply now.
Please note only shortlisted candidates will be contacted.
Application Questions
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an operations manager?
How many years' experience do you have in the healthcare services industry?
Have you worked in a role which requires a sound understanding of OH&S/WHS?
How many years of people management experience do you have?
What's your expected annual base salary?
Do you have a current Police Check (National Police Certificate) for employment?
Do you have a current Working With Children (WWC) Check?
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