Job Description
As the IT of the REWE Group Austria, we work together with more than 700 employees to develop innovative IT products and services for all our corporate divisions in Austria and abroad, setting the tone for modern trade.
We are looking for a skilled and motivated Network Specialist to join our Operational Network Support Team (Level 1–2) within our Network Operations Center. This team acts as the first line of defense for the REWE Group’s network across multiple countries, ensuring stable operations, quick incident resolution, and professional communication with internal stakeholders.
If you enjoy troubleshooting, working with enterprise‑level monitoring systems, and contributing to the stability of a complex international network, then this role is for you.
Responsibilities
* Handle network incidents and service requests according to SLAs; act as Operator on Duty (OOtW) and trigger escalations.
* Diagnose and resolve issues across LAN/WAN, WLAN, VPN, site connectivity, and datacenter links.
* Proactively monitor health and performance using Nagios, SolarWinds, and Cacti; analyze NetFlow and bandwidth trends.
* Identify real‑time issues via syslog events and conduct retrospective problem analysis using Splunk.
* Administer basic firewall rules on Cisco ASA and FMC; validate traffic flows according to NOC standards.
* Apply structured L1→L7 troubleshooting; maintain high‑quality knowledge bases and technical documentation.
Qualifications
* CCNA (Cisco Certified Network Associate) or equivalent (CompTIA Network+, JNCIA‑Junos, Fortinet NSE4).
* Strong practical understanding of Routing & Switching, TCP/IP, VPN technologies, and DNS/DHCP.
* Experienced in network monitoring (SolarWinds, Nagios, Cacti) and log analysis (Syslog, Splunk).
* Skilled in basic firewall rule management and flow validation (Cisco ASA/FMC).
* Familiarity with Jira, Confluence, and ServiceNow/NEO‑ITSM for ticketing and documentation.
* Mandatory English; German is a strong advantage; CEE languages are a plus.
* Analytical, solution‑oriented under pressure, and a team‑driven mindset with clear communication.
Additional Information
* Flat hierarchies and short decision‑making channels
* A family‑friendly company culture with flexible working hours and remote working options available according to your individual needs
* Numerous training and further development opportunities within the Group (5% of working time for self‑organized training and education)
* A lunch allowance
* Staff shopping and travel discounts
* Extensive workplace wellness programme including fitness classes, massages, etc.
* An industry‑standard, attractive and performance‑based annual gross salary starting at 40.000 Euro (on a full‑time basis) with the possibility of higher pay according to experience and qualifications
No matter where you are in your career, we have a path for you. Whether you’re looking for your first job, advancement in your field, or a new career shift, we’re proud to employ great people who are passionate about their jobs. But they’re all different. No matter who you are, what you need and where you’re going, REWE Group can be a part of it. Apply now!
Please upload your resume to give us insight of your work experience - anonymously if you like!
We promote a diverse and inclusive work environment. Therefore, we welcome applications from people of different gender, age, cultural or social background, sexual identity and applications from people with disabilities. In addition, we would like to increase the proportion of women in technical professions and are particularly pleased to receive applications from women for this position.
#J-18808-Ljbffr