Who we are FKS Austria is a traditional and crisis-proof family business that specialises in IT services. As a dynamic and agile team, we specialize in IT in-house support for our customer, one of the leading beverage manufacturers from Austria with headquarters in Fuschl am See. The customers valuate our services and our integration into their organisation for 20 years now.
Role summary Serve as the intermediary between the Service Desk, relevantpartnersand stakeholdersregardingworkplace-related matters.Operate as the quality gatekeeper for tickets,knowledgeand changes, with enhanced rights beyondfirst levelto assure stable,secureand efficient operations. Combine hands-on deep troubleshooting with problem management,analysisand continuous service improvement.
What to expect Support colleagues with complex inquiries through detailed error analysis, troubleshooting and knowledge sharing for sustainable problem resolution
Monitoring of ticket trends and process uncertainties, deriving measures for improvement and standardization
Assist the Service Desk in decision-making processes, oversee service transitions from planning to completion and represent the Service Desk as a subject matter expert in projects
Act as a supervisor for your Service Desk colleagues
You keep the flow of information within the team active, work closely with internal and external partners and share your expertise - whether through training sessions or by creating and optimizing documentations
Provide VIP support on-demand, remotely or onsite for designated users
Takeover defined tasks using enhanced rights and tools
An annual gross salary of EUR 50,000 (based on full-time employment, 38.5 hours per week); significantly higher salary is possible depending on relevant qualifications/ experience.
What you provide 3+ years in IT support with strong focus on workplace/end‑user computing
Expert troubleshooting across Windows and Apple devices, M365, endpoint management systems, mobile devices and client security
Solid understanding of ITSM processes and tooling (e.g.: incident-, request- and problem-management)
A strong ability to communicate effectively during interactions with service managers and partners, coupled with the skill to simplify complex technical issues into clear, actionable steps for the service desk and end user
German and English fluency; additional European languages are an advantage
Experience with VIP support and handling sensitive IT topics
Independent, careful and responsible way of working
What we offer Free Lunch Sports Facilities Team Events No Dress Code Good Connections Onboarding Training No All-In Contract Different Discounts Modern Office 40 % Home Office Possibility
Please send your application to FKS in Hamburg by email to Bewerbung@fks.de or by post. Personnel matters are handled from there. We are looking forward to receiving information on your possible start date and your salary expectations.
Applications by post have to be send to:
Friedrich Karl Schroeder GmbH & Co. KG
Personalabteilung / Recruiting
Schwarzer Weg 8
22309 Hamburg
Germany
For ease of reading we have used the masculine form of address in the text. Of course, people of all gender identities are welcome at FKS-Austria.
You can apply to our company electronically, especially via email at Bewerbung@fks.de. Of course we´ll use your information exclusively for processing the application. Personnel matters for FKS Austria are handled by FKS Friedrich Karl Schroeder GmbH & Co. KG in Hamburg. Your application will be reviewed there and forwarded to the Austrian team leader. Please note that unencrypted emails are not protected during transmission. We recommend you encrypt any confidential documents/ materials before sending them to us or send them by post. You can find more information on applicant data protection on the website .
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