We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date: as soon as possible.
Your role as a bilingual customer advisor:
* Respond and record consumer inquiries/questions raised through free phone lines for customers
* Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database
* Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy
* Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
* Troubleshoot using open questions, support documents, and system training
* Offer recommendations to common problems or frequently asked questions
Working hours:
* Monday to Friday: 10:00 am – 6:30 pm (Greek time)
* Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)
* 40 hours per week (8 hours per day, 5 days a week)
Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.
Requirements:
* High school diploma or higher
* Native or fluent German speaker
* Good level of English (C1 minimum)
* Strong problem-solving and troubleshooting skills
* Customer-oriented mindset
Benefits:
* Relocation package (for candidates moving to Greece):
o Accommodation in a hotel close to the office for the first 3 weeks
o €300 accommodation support with the first salary payment
* Performance bonus
* 25 days of annual leave
If you are interested and meet the requirements, apply now and become part of a dynamic international team!