Job DescriptionReporting to the Feature Owner of IT Hosting Operation Model and Experience (ITHOME), a feature of the Data Center Services Product, the DCS Relationship Manager (m/f/d) is responsible for building and maintaining relations and driving alignment between Data Center Services, Facilities, and IT Infrastructure teams supporting Data Centers and Local Computer Rooms at sites assigned to the Data Center Manager (m/f/d).The Data Center Manager (m/f/d) will be focused on developing a comprehensive view of his/her portfolio's critical facilities, related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities. This person will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three IT Hubs located in Prague, Czech Republic, Austin, TX, and Singapore.This is a full-time, permanent and hybrid role.Responsibilities include, but are not limited to:Fundamental understanding of resilient data center power, cooling, and fire suppression systems and best practices; this includes a working knowledge of UPS, Generators, breaker panels, rack PDUs, CRACs, and wet/dry sprinkler and gas suppressionIntegrate with site and global teams to act as single point of contact for any activity which has a Local Computer Room resource demand componentDrive the implementation and management of a governance and operations and related reporting capabilitiesPerform site assessments to ensure accurate and updated information is readily available for strategy and planning developmentDevelop and track strategic action plans addressing hosting at each portfolio site that aligns with strategic business objectivesWork closely with various engineering and projects delivery teams to ensure smooth running of programsDevelop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windowsPresent site health and compliance status at executive stakeholder meetingsManage processes to onboard and offboard sites to the program as our company portfolio changes over timeCollaborate with Facilities and Data Center Engineering teams to develop various proposals related to Local Computer RoomsMaintain effective relationships with vendors and suppliers ensuring effective, high-quality delivery and appropriate cost managementBe a backup Relationship Manager for sites assigned as Secondary responsibilitiesEducation Minimum Requirement:Bachelor's degree in computer science, information technology, management information systems, engineering or related disciplineData Center Certifications such as CDCDP, DCDC, or equivalent is desirableIndustry technical certifications in EMC, Cisco or VMware are desirablePMP and ITIL Certifications or equivalent are desirableSkills & Experience:5+ years data center and colocation solution delivery supporting 24/7/365 mission critical servicesStrong interpersonal, communication and presentation skills.Strong team memberPrior experience with and understanding of large enterprise critical facility data center designUnderstanding of structured cabling systems, network and connectivity standards and hardware installationAbility to adapt to changing technology environmentsUnderstanding of ITIL processes, compliance and quality programs, audits and physical securityAbility to manage large scale projects and develop and improve processesAbility to develop relationships with people in diverse global geographies. This includes company employees, external partners and vendorsExperience leading cross functional teamsAbility to resolve problems in high stress, high visibility situationsStrong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspectiveGood understanding of cyber-security principlesVery good English skills and good German skills (strongly desirable)Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.People with severe disabilities and their equivalents will be given preference if they are equally qualified.Required Skills: Accountability, Audit Management, Business Process Improvements, Cost Management, Customer Experience Management, Data Center Management, Data Modeling, Fire Suppression Systems, Global Team Collaboration, Governance Management, Information Systems Strategy, Management Process, Physical Security, Plan of Action and Milestones (POA&M), Portfolio Management, Project Portfolio Management (PPM), Quality Assurance (QA), Site Assessment, Stakeholder Relationship Management, Strategic Planning, Structured CablingPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):N/AJob Posting End Date:11/30/2025*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R367466