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Base Pay Range
Location: Lisbon, Portugal
Employment Type: On-site
Start Date: 8 January 2026
Position Overview
We are seeking a Customer Service Specialist fluent in German and English to support clients using our products and services. The successful candidate will assist customers with inquiries related to digital marketing, online presence, and website design tools. This role requires strong communication skills, a genuine interest in digital marketing/web design, and the ability to deliver high-quality support in a dynamic, customer-focused environment.
Work Schedule
Monday to Friday 06:00 to 22:00 (Rotational Shifts)
Two consecutive days off: Saturday and Sunday
Uber reimbursement up to 25 per day for early shifts starting at 06:00 to support commuting
On-site Presence
On-site presence in Lisbon is required.
Contract Type
CDD 6‑month fixed‑term contract
Compensation Package
Competitive base salary + Performance bonus
Shared accommodation provided
Meal allowance per working day
Candidate Requirements (Mandatory)
Has experience or solid knowledge in digital marketing and/or web design
Is enthusiastic and passionate about the digital/web environment
Is fluent in German and proficient in English
Demonstrates strong problem‑solving skills and customer‑service orientation
Is comfortable working in rotating shifts (within daytime hours)
Key Responsibilities
Provide customer support for clients through multiple communication channels
Assist users with website creation tools, digital marketing features, and account‑related inquiries
Troubleshoot issues related to website setup, functionality, and optimization
Guide customers in best practices regarding web presence and digital marketing strategy
Ensure accurate documentation of cases and adherence to internal processes
Collaborate with internal teams for escalations and product improvements
Maintain a high level of knowledge about platform features and updates
Why Join the Team
Opportunity to work in a creative, tech‑driven environment
Exposure to digital marketing and web design industries
Competitive salary + performance incentives
Weekends free (Saturday & Sunday off)
Support for commuting during early shifts
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Other
Industries
Telecommunications
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