Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Role Purpose
As a Service Delivery Manager, you ensure the reliable and efficient delivery of IT services and make sure they consistently meet business needs. You serve as the key point of contact between business stakeholders, internal IT and support teams, and external service providers.
In this role, you manage both customer-facing and internal services, take ownership of IT service management processes, and drive initiatives that improve service quality, operational performance, and business satisfaction.
Your Responsibilities
1. Ensure reliable IT delivery in line with agreed service levels and business requirements
2. Identify improvement opportunities and drive continuous optimization initiatives
3. Foster strong relationships with business stakeholders, internal IT teams, and external partners to align expectations and outcomes
4. Manage external providers and oversee adherence to contractual commitments and performance expectations
5. Conduct regular vendor reviews and support implementation of improvement measures where required
6. Facilitate effective collaboration between internal teams and third-party partners to ensure smooth end-to-end delivery
7. Own and govern internal IT environments across their lifecycle, from introduction to retirement
8. Ensure compliance with security, regulatory, and quality standards
9. Take ownership of ITSM processes, including Incident, Problem, Change, and Request Management
10. Support implementation and evolution of ITSM tools and act as subject matter expert for related applications
11. Oversee operational and financial performance of IT operations
12. Monitor utilization and cost drivers to support transparency and informed decision-making
Your Profile
13. Proven experience in IT service delivery or service management
14. Strong knowledge of ITIL or comparable frameworks
15. Ability to manage multiple priorities and work in a fast-paced environment
16. Experience in managing providers and complex IT environments
17. Process-driven mindset with a focus on optimization and efficiency
18. Excellent communication and stakeholder management skills
19. Fluent in German and English
Our Offer
20. We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
21. You you will be part of an international company with European roots and our global Corporate Information & Management Systems Team.
22. A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
23. Social benefits of a modern company, e.g.Homeoffice,mobile devices,flexible working hours,operating restaurants,meal discount,bridge day regulationetc.
24. Possibility to participate in regular trainings (technical and personal development)
25. A market compliant gross salary of EUR 60.000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
26. Start date: as soon as possible,full-time position
27. Location: Vienna
Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
Your contact for this position: Tatiana Rezan-Sirotinskis, Talent Attraction Partner Austria,P +43 50 811 1906|M +43 664 6281906