Service Line Operations Manager (m/f/d)
In Austria - Vienna
Elevate is Simon-Kucher’s service line for digital, data-driven, and transformational projects. In recent years, it has become an integral part of our consulting portfolio across all sectors and industries by bringing deep expertise in: Advanced Analytics, Technology Strategy Advice, Customer Experience and Strategy & Transformation.
With its interdisciplinary and innovative setup, Elevate plays a critical role in the firm’s growth. To support this ambition and maintain operational excellence, we are looking to hire a Service Line Operations Manager for the Elevate leadership team.
What makes us special:
1. Advance your career with exciting professional opportunities in our thriving company with a startup feel
2. Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
3. Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
4. Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
5. Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
6. Enjoy our benefits, such as hybrid working, corporate discounts, and wellbeing support (e.g. Headspace)
7. Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
8. See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party
How you will create an impact:
As Service Line Operations Manager, you will act as a force multiplier to the Elevate partners. Your role is both strategic and hands-on and includes:
9. Acting as a central interface between Elevate and our Central Functions (e.g. HR, Marketing, Knowledge, Finance)
10. Driving internal coordination, prioritization, and communication across Elevate teams and initiatives
11. Developing, implementing, and improving processes, standards, and internal systems
12. Preparing and managing regular reporting on Elevate-specific KPIs
13. Supporting the targeted roll-out of Elevate specifically in Healthcare and Lifesciences, ensuring alignment across regions and functions
14. Enabling further penetration of Elevate capabilities into additional divisions
15. Driving strategic initiatives, such as Elevate-wide training paths, recruiting campaigns, or best practice sharing
16. Serving as a trusted advisor to Elevate leadership on cross-functional initiatives
About you:
We are looking for someone who thrives in a dynamic, high-impact environment and brings:
17. An excellent university degree in economics, psychology or a similar field of study
18. 3–5 years of experience in consulting, digital business building, or internal business operations
19. Experience in a professional service setting is a strong plus
20. A strong understanding of digital or data-driven topics gained in a professional service setting is a strong plus
21. Experience managing complex projects or internal initiatives across multiple stakeholders
22. Strong interpersonal and communication skills – you will work closely with partners and teams across the globe
23. A pragmatic, structured, and entrepreneurial mindset
24. Business fluency English and German language skills
25. High proficiency in MS Office (specifically PowerPoint and Excel) and ideally experience with dashboards (PowerBI) and other reporting tools (SAP)
We offer a gross annual salary starting from EUR 71,000 (plus an attractive bonus) depending on your professional qualifications and experience.