Service Manager - Data & Analytics Platform (all genders)
Direct message the job poster from VIG IT Digital Solutions
Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 33 million customers every day. We do this successfully, which is why VIG Group has an “A+” rating with a positive outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of the diverse team at VIG IT Digital Solutions GmbH, a proud member of Vienna Insurance Group!
Your Tasks
* Support VIG Group companies in the CEE region as they join our Data & Analytics Platform (Azure Databricks) and guide them through the onboarding process
* Coordinate the smooth transition from project phase to daily operations and help keep everything running on schedule
* Take care of day-to-day service operations and make sure service levels and quality standards are met
* Keep an eye on performance, usage, and customer satisfaction – and turn these insights into helpful reports
* Be a trusted contact for more complex service questions and help find practical, timely solutions
* Continuously look for ways to improve our service processes, support innovation and document/implement it in ServiceNow
Our Offer
* Great flexibility, e.g. home office, flexitime, 38.5 hours/week
* Extensive onboarding and learning & development program
* Benefits, including childcare services, company health care center, canteen, sports facilities, Employee Assistance Program
* Flat company hierarchy
* Workplace in the heart of Vienna and in the center of CEE in international teams
* The annual gross salary (full-time) for the position is at least EUR 75,000. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications
* This full-time position is available immediately
Your Profile
* Completed degree or vocational training in project management, business administration, or a related field as well as several years of experience in service or operations management – ideally in IT or data-related area
* A good understanding of IT infrastructure and data platforms (experience with Azure is a plus)
* Enjoy working with different teams and stakeholders and communicate clearly and confidently
* Able to juggle multiple tasks and projects, ideally with some project management experience or certification
* Proficiency with service management Tools (e.g. ServiceNow), an ITIL Service Management certification is a plus
* Fluency in English is essential; German and any other CEE language are beneficial
* Open to occasional travel (around 20%) in the CEE region
Does this sound interesting to you?
Teresa Lindtner is looking forward to your application via vig.jobs
Please note that we are not allowed to accept applications by e-mail due to data protection regulations. For this reason, use the link to our application portal
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Insurance and IT Services and IT Consulting
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