Job Description Summary
The Women's Health Ultrasound (WHUS) Lifecycle Director serves as the primary global service representative to the WHUS sub-segment product team throughout the complete product lifecycle.
The Lifecycle Director leads the development of service strategies that enable growth, profitability, and customer satisfaction, drives design for customer service in new product introductions (NPI), and manages all aspects of the installed base including cost to serve (CTS), quality, variable cost productivity (VCP), end of service support.
He/she works closely with other AVS sub-segment lifecycle directors, the AVS lifecycle operations team, engineering, regions, and other cross-functional leaders to deliver exceptional customer experiences and meet service requirements. This role reports directly to GM AVS Lifecycle Management.
At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That's because we never lose sight of what healthcare really needs—the human touch.
Job Description
Roles and Responsibilities
Defines and facilitates the execution of the sub-segment service business strategy from NPIs to execution and through the lifecycle of sub-segment products.
Leads lifecycle commercial strategy and tactical activities with the AVS sub-segment service operations team (Service Segment Leader and/or Lifecycle Leader), working closely with the product management, regional service and regional sales leaders in establishing and executing on the services roadmap as a member of the WHUS general manager's staff.
Represents the WHUS sub-segment within the global AVS service staff.
Partners with product managers, program team, service region leader, digital services technology, service functional teams, and service marketing to ensure that a cohesive service strategy flows into sub-segment programs throughout the product life cycle.
Collaborates with the cross-functional team to develop value propositions for service and DFx (Reliability, Workflow, Training, Installation, Services, and Repair/Refurb) features.
Drives service design inputs, assess external evaluation and initial production results, and ensure service readiness based on regional inputs for product launch
Monitors and ensure adequate service delivery and commercial organizations in regions, working closely with regional service leadership. Enable cross-regions best practice sharing.
Collaborates with service regions to ensure compliant, safe and efficient service delivery. This includes contract capture rate and service revenue targets, while working with the team to ensure the lifecycle service operations deliverables with regards to NPI and EOL phase review discipline (PRD) milestones, service VCP activities, installation / warranty / contract cost-to-serve targets and other operational communication are completed in partnership with the product, service and region service teams.
Establishes close partnership with cross-functional teams equipment business to design service solutions that meet the needs of our customers.
Acts as the product line service owner on multi-functional program teams, which could include marketing, sales, operations, engineering, and services teams, while ensuring compliance with quality systems and regulatory requirements.
Ensures customer focus in product line lifecycle development plans and value propositions by establishing relationships with customers as required and ensuring the "voice of the customer" is reflected in work efforts.
Defines and leads appropriate service market segmentation and positioning strategies for the assigned product lines.
Drives the product lines to meet the needs of the service market. Responsible for supporting development of marketing plan, strategy and championing execution of the product roadmaps.
Required Qualifications
Bachelor's Degree (minimum) in Marketing, Business Administration or related field
Profound experience in product management, product marketing, commercial marketing or related field
Proven experience in and knowledge of medical device service delivery
Product management/marketing expertise, including market trends/analysis, NPI process, product roadmap development, product life-cycle management
Healthcare product/industry/technical acumen
Excellent oral and written communications skills, experience in executive level presentations
Strong analytical and process skills
Demonstrable project management skills
Ability to work effectively within a matrix environment
Willingness to travel 10-30%
Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced environment. Responsive and accountable to take ownership of issues and drive solutions
Proven communication, coaching, and interpersonal skills at all levels of the organization. Able to energize and inspire
Collaborative team player able to work closely with global product and region service teams
Effective presentation skills and robust influencing skills
Strong analytical skills demonstrating an ability to generate insights from large data sets.
English fluency
Desired Characteristics
MBA or master's degree in marketing, business administration or related field
Demonstrated experience in bringing devices to market in a manufacturing environment
Innovation – Able to develop new ideas through collaboration and execute on creative ideas
German fluency for oral and written communication (local language for WHUS headquarters)
Women's Health Ultrasound product and/or service experience
About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Information
Relocation Assistance Provided: No
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