Customer Service Agent - German language (all genders)
Join to apply for the Customer Service Agent - German language (all genders) role at myGwork - LGBTQ+ Business Community.
We are part of Entain Group, a leading sports betting and gaming company. Please do not contact the recruiter directly. We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About The Role
Bring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.
We’re looking for real team players to be a part of Entain and provide professional support to our customers.
What You’ll Be Doing
* Handling customer inquiries via chat/e‑mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
* Assessing individual issues and taking appropriate action to ensure customer needs are met
* Working in coordination with other teams based at different locations that share similar objectives
* Escalating system anomalies and general issues faced by customers to the relevant party
* Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
What We Need From You
* Willingness and flexibility to work in the shifts
* German language C1 level
* English language skills to a business standard
* Excellent written and verbal skills as well as high interpersonal skill level
* Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
* Ability to perform well in a multi‑task/cultural and ever‑changing dynamic environment
* A flexible, creative and driven personality
* General computer knowledge (MS Office, Internet)
* Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Benefits
* Great place to be
* Annual Group Bonus Plan
* Food vouchers – 138 EUR per month (working full‑time)
* Annual Holiday – 5 weeks per year, plus local public holidays
* Special day(s) off: birth of child, marriage, moving household, etc.
* Life Insurance / Personal Disability Insurance / Critical Illness Insurance
* Hybrid working – 2+ days in the office
* Sharesave Scheme
* Paid subscription to the mental wellbeing app Unmind and the training portal Udemy
* Referral Program
* Amazing social events including EOY party
* Special offers / reductions: pharmacy, Magenta, Erste Bank
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Entertainment
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