Supply Manager (passengers transfers)Location:Remote with business tripsType:Full-timeAbout the RoleWe are looking for a strategic and results-drivenSupply Managerto lead our transfer supply operations across multiple regions. This role is central to building a reliable network of transport providers, ensuring exceptional service quality for our passengers, and scaling ourB2B and B2C ground transportation servicesacross key destinations. If you have experience in mobility, logistics, or the travel sector—this is your chance to shape the future ofairport and resort transfersin Europe and beyond.Key Responsibilities1. Supplier Sourcing and ManagementBuild and manage relationships with local and regional passenger transport providers (e.g., transfer companies, private drivers, taxi fleets).Ensure all suppliers meet our service, safety, and quality standards.Expand our supplier base to meet growing demand across seasons and locations.2. Contracting and Commercial NegotiationsLead contract negotiations with transport vendors (pricing, service levels, availability guarantees).Monitor and enforce performance clauses and renewal terms.3. Quality ControlMonitor operational performance: punctuality, driver behavior, vehicle standards, and client feedback.Develop and implement service audits and improvement plans.4. Data and ReportingAnalyze KPIs such as ride fulfillment rate, average pickup time, cost per transfer, and NPS.Build dashboards and provide regular reporting to stakeholders.5. Supply & Capacity PlanningEnsure adequate vehicle and driver availability across all active regions.Collaborate with product and operations teams to forecast seasonal peaks and demand surges.6. Cross-Functional CoordinationPartner with teams in operations, customer support, product development, and finance.Align on supply capacity, geographic coverage, and profitability targets.7. Cost OptimizationAnalyze costs per route/region and renegotiate rates where needed.Identify and remove operational inefficiencies while maintaining service quality.8. Market & Competitor AnalysisTrack trends in the mobility and travel transport sectors, including new entrants and technology platforms.Recommend new partnership opportunities and service upgrades.9. Risk & Contingency ManagementDevelop mitigation strategies for supply-side disruptions (e.g., last-minute cancellations, no-shows).Build backup provider networks in critical areas.Required Qualifications5+ years in supply chain, operations, or vendor management, ideally in mobility, transportation, or travel services .Proven ability to build and scale a network of service providers (e.g., fleets, local operators, driver pools).Strong commercial acumen and negotiation skills.Analytical mindset; confident with Excel and BI tools.Fluent in English (written and spoken); other languages are a plus.Preferred SkillsFamiliarity with transportation management systems (TMS), dispatch platforms, or ride-booking tools .Understanding of transport regulations and licensing in European markets.Experience managing seasonal transport operations or demand-driven supply networks.Personal QualitiesStrategic yet hands-on: able to see the big picture and execute day-to-day.Excellent communicator and relationship-builder.High attention to detail, with a structured and proactive mindset.Passion for travel, mobility, and delivering seamless guest experiences.