Position: Customer Service Representative
Location: Porto, Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
* Process customer orders and inquiries via email accurately and within agreed timelines.
* Generate invoices and credit notes in compliance with internal policies.
* Apply customer payments daily and ensure accurate cash allocation.
* Monitor accounts receivable aging and follow up on overdue invoices.
* Resolve basic customer queries and escalate complex disputes when required.
* Support reconciliations, month-end and quarter-end closing, and audit activities.
* Maintain and update customer master data in the ERP system.
REQUIREMENTS:
* Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)
* Bachelors degree in Commerce, Accounting, Finance, or a related field.
* Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.
* Solid understanding of accounting and finance principles.
* Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.
* Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.
* Customer-focused mindset with strong attention to detail and ability to multitask.
BENEFITS:
* Modern office in a city center with open spaces, easy to access with public transportation
* Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
* Support from colleagues with coaching and mentoring opportunities
* Health and Wellbeing initiatives
* Monthly meal allowance and much more