General Information
Country/Region
Austria
Province/City
Salzburg
Hiring Entity
Rosewood Schloss Fuschl
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
We are looking for a passionate Butler to join our team at Rosewood Schloss Fuschl. You will be responsible for delivering highly personalized, discreet, and anticipatory service to guests, ensuring an exceptional and memorable stay. This role requires impeccable attention to detail, a deep understanding of luxury hospitality standards, and the ability to create bespoke experiences tailored to individual guest preferences.
Key expectations:
* Greet guests upon arrival and provide a seamless check-in experience
* Anticipate guest needs and preferences, offering tailored recommendations and services
* Maintain a discreet and professional presence at all times
* Act as the primary point of contact for guests, coordinating with other departments (Housekeeping, Concierge, F&B) to ensure flawless service delivery
* Arrange dining reservations, spa appointments, transportation, and special request
* Ensure guest rooms and suites are impeccably prepared according to luxury standards
* Handle packing, unpacking, and wardrobe organization upon request
* Uphold the highest level of discretion and confidentiality regarding guest information
Profile:
* Previous experience as a Butler or in luxury hospitality (5-star or ultra-luxury environment)
* Exceptional interpersonal and communication skills
* Strong organisational abilities and attention to detail
* Ability to work under pressure and adapt to changing guest needs
* Fluency in English; additional languages are an advantage
* Passion for delivering exceptional guest experiences
Benefits:
* 25 days of paid annual leave, plus paid public holidays
* An extra day off to celebrate your birthday
* Comfortable Associate Accommodation
* Complimentary meals in our associate dining restaurant
* Public transportation ticket provided
* Exciting career development and growth opportunities
* 12 complimentary room nights and exclusive food & beverage discounts worldwide
* Special Friends & Family rates at Rosewood Hotels & Resorts globally
About Us
Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world's most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.