Technical Service Product Expert (m/f/d)
Apply for the Technical Service Product Expert (m/f/d) role at INNIO Group .
The Technical Service Product Expert will be responsible for leading and creating a strategy for the Spare Parts Configurator (SPC) project with the goal to execute parts scoping for engine maintenance events. This role will work closely with the Digital department to develop the SPC tool based on the business. The expert will report the project status periodically to the management, showing results through tailored KPIs, monitor NPI projects to ensure SPC covers the latest engine configurations across all engine platforms, deliver periodic trainings, and provide updates to the SPC user base, collecting requirements and feedback.
Benefits
An innovative and international working environment
Health We Care Program – including company sport activities
Moving cost support for new employees in accordance with policy
Good connections to public transport – station in direct proximity
Transportation cost support in accordance with policy
One of the best canteens in the area with healthy and varied meals
Attractive location in the heart of the Alps which provides various outdoor sports and other leisure possibilities
Responsibilities
Lead the SPC project based on business requirements
Work closely with the Digital department to develop the SPC tool
Provide project requirements and constant feedback to the Digital Project Manager
Create and maintain KPIs to monitor progress
Provide periodic feedback to management on current project status and deliverables
Act as global service representative in Digital and IT projects and work closely together with relevant functions
Collaborate with Digital and IT functions to ensure product and process improvements are highlighted and prioritized with a strong focus on service, immediate customer satisfaction and different regional requirements
Work closely with the regional Work Preparators to align part lists to the real field practice
Organize and deliver periodic trainings to all the SPC users and provide them constant updates on project status
Profile
Bachelor or Master’s degree in engineering or any relevant area
Minimum of 3 years of experience in a digital product management role
Demonstrated ability to deliver results while working on multiple projects simultaneously
Demonstrated ability to work with cross‑functional teams and manage multiple priorities
High personal integrity and credibility with relevant functions and senior management
Demonstrated ability to adapt communication style based on different organizational levels and departments
Very good communication skills
Excellent analytical thinking and problem‑solving skills
Proven ability in diving deeply in technical topics when necessary
Excellent English skills; German is ideal
At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
#J-18808-Ljbffr