The Impact You'll Make
Lam Research AG Villach CSBG Clean is seeking a Hardware/System Engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in manufacturing equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. Lam CSBG Clean (Spin Processor, DaVinci & DV-Prime) equipment experience is preferred.
What You'll Do
* Responsible for customer betas including installation, qualification, milestones, technical requirements, training, and certification of local teams/customers.
* Provides support to engineering and service products both at the factory and in the field.
* Includes working in customer wafer fabrication sites/environments as required to fulfill the support function.
* Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups.
* Creates and updates documentation for field service engineers and customers.
* Supports reported product issues by the field service engineers via problem reports.
* Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations, and improve cycle time closure.
* Provides support to customers/users where the product is highly technical or sophisticated in nature.
* Represents Lam by creating material and expertly presenting technical findings to the customer.
* Can take place at the factory or in the field depending on the need.
* Can include travel at short notice (24 hours).
What We're Offering
This position will be occupied in Villach. It is subject to the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry in occupation group E or F, depending on education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year. Please follow the link in the below section "Employment in Austria" for further information.
Who We're Looking For
There are certain working conditions and requirements for this role, requiring ability and willingness to:
* Work in confined spaces, in cleanroom environments.
* Wear and function in full personal protective equipment.
* Work with chemicals.
Preferred Qualifications
* Technical education in electronics, mechatronics, engineering, or other applicable field of study.
* Minimum of 10 years of related experience in Electrical Engineering/Mechatronics.
* Excellent presentation skills.
* Proficiency in English (oral and written). Any other language like Chinese would be an asset.
* Semiconductor Industry experience preferred.
* Willingness to travel ~25% worldwide is a requirement of this position.
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. In 'On-site Flex,' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. In 'Virtual Flex,' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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