Join Neuron Automation – Shape the Future with Us!
With over 35 years of experience and locations in Austria, Germany, the USA, Thailand, and Hungary, Neuron Automation is a globally successful company in the field of industrial automation. Innovation, continuous growth, and a strong team spirit are the foundations of our success.
To support our continued expansion, we are seeking a committed and detail-oriented individual to join our IT Support & Customer Care team at our St. Pölten location. If you are looking to advance your career in a dynamic, international environment and work with cutting-edge technologies, this position offers an excellent opportunity.
Our Technology Stack
Linux (Debian) and Microsoft (Windows Server 2019/2022, Windows 10, Windows 11), Paloalto, Jenkins and Artifactory, Jira and Confluence, Apache2, Active Directory, Microsoft 365 and Azure, PowerShell and Bash
IT Support & Customer Care
As a IT Support & Customer Care, you’ll be part of a dedicated and collaborative team that ensures the stability and continuous improvement of our internal systems, while also providing first-class support to our customers. From day one, you\'ll take on meaningful responsibilities and grow with us.
Your Responsibilities
* Setup of IT workstations and servers, installation of associated equipment
* IT Infrastructure operations
* Logging, analysis, prioritization, and resolution of incidents
* Processing and recording of requests (1st and 2nd level support for our internal IT)
* Installation and maintenance of hardware and software products
* Deployment, configuration, and support of mobile devices (iPhones, iPads, etc.), including the management of three additional services and SIM cards
* Documentation and management of hardware (internal and external)
* Providing telephone and written support to Neuron employees
* Close collaboration with our teams in Hungary, Thailand, and Germany
Your Qualifications
* Completed education in IT, computer science, or a comparable field (e.g., business schools with IT specialization, technical colleges, universities of applied sciences, or universities)
* Initial professional experience in the IT sector
* Enthusiasm for modern technologies and IT-related topics
* Knowledge of Linux, Microsoft systems, and basic networking
* Hands-on mentality
* Solution-oriented thinking
* Precise and independent working style
* Strong communication skills and confidence in phone-based customer interactions
* Excellent customer and service orientation
* Willingness to learn, team spirit, and resilience
* Interest in automation solutions and long-term personal development
What We Offer
* A motivated team with short decision-making paths and a friendly working atmosphere
* Personal development opportunities within our growing company
* Training in embedded systems programming to enable you to develop embedded software independently after your onboarding
* A diverse range of responsibilities with a high degree of autonomy in approach and decision-making
* Flexible working hours with a hybrid work model
* Parking spaces and convenient access to public transport (27 minutes from Westbahnhof), with partial reimbursement of monthly parking costs
* Free office snacks: fresh fruit, muesli bars, tea bar, and coffee
* Employee pension scheme
* Performance-based bonuses
* Regular company events
In accordance with the IT collective agreement, the minimum gross monthly salary for this position is €3,175 (based on 38.5 hours/week). The actual salary is based on market standards and depends on your qualifications and professional experience.
Ready to make a difference in IT support and automation? We’d love to hear from you!
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