Team Coordinator Service Delivery Office (all genders)
Join to apply for the Team Coordinator Service Delivery Office (all genders) role at VIG IT Digital Solutions
Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 33 million customers every day. We do this successfully, which is why VIG Group has an “A+” rating with a stable outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of the diverse team at VIG IT Digital Solutions GmbH, a proud member of Vienna Insurance Group!
Your Task
* Team coordination across all current and future ITSM processes
* Cross-functional development of the ITSM roadmap within VIG
* Assumption of process ownership and role of VIG IT Change Manager; preparation and moderation of CAB/ECAB; risk/impact assessments, rollback plans
* Definition and measurement of KPIs; addressing deviations and tracking corrective actions; ensuring audit and compliance evidence (e.g., ISO 27001).
* Process and tool enablement: harmonization of ITSM processes, promotion of standard changes/automation
* Stakeholder management: close collaboration with service owners and service desk; clear communication of risks, decisions, and maintenance windows
Our Offer
* Great flexibility, e.g. home office, flexitime, 38.5 hours/week
* Extensive onboarding and learning & development program
* Benefits, including childcare services, company health care center, canteen, sports facilities, Employee Assistance Program
* Flat company hierarchy
* Workplace in the heart of Vienna and in the center of CEE in international teams
* The annual gross salary (full-time) for the position is at least € 80,000. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications.
* This full-time position is available immediately
Your Profile
* Degree in (business) informatics or a related field, or equivalent practical experience; ITSM expertise with a focus on change management
* Lateral leadership: experience in functional leadership/team coordination across multiple ITSM processes; confident facilitation, conflict and escalation management
* Basic technical understanding of CI/CD and release strategies, as well as CMDB/service mapping
* Structured, detail-oriented, and process-driven working style
* Strong communication and teamwork skills, including cross-functional collaboration
* Excellent English skills, both written and spoken
* Ability to support ITSM-related projects, particularly in the areas of automation and tool integration
* Confidence in conducting audits and enforcing process compliance
* Willingness to work outside regular business hours (maintenance windows)
Does this sound interesting to you?
Teresa Lindtner is looking forward to your application via vig.jobs
Please note that we are not allowed to accept applications by e-mail due to data protection regulations. For this reason, use the link to our application portal.
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