Join to apply for the Agent Customer Service Austria & Hungary role at Cargolux Airlines
Overview
Agent Customer Service Austria & Hungary role at Cargolux Airlines located in Vienna, requires coordinating customer bookings, capacity management, and liaison with ground handling, in order to support cargo shipments and customer service excellence.
Responsibilities
* Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings
* Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter
* Process quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department
* Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes...)
* Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer
* Monitor the customers\' claims
* Attend Cargolux flights at Vienna airport on an operational basis, as required
Essential Requirements For The Position
* General school leaving certificate of secondary education or equivalent
* Previous experience in a cargo booking office and operational knowledge are necessary
* Being self motivated and a good team spirit
* Able to work in stressful situations and tight time constraints
* Excellent organizational skills
* Communicate effectively and assertively and interpersonal skills
* Fluency in written and spoken English and German
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Proficient in MS Office applications
Working Conditions
* Position based in Vienna
* Certificate of conduct (criminal record) will be required
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Airlines and Aviation
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