About Wolt
At Wolt we create technology that brings joy, simplicity, and earnings to the neighborhoods. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries. Around 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot but also have a lot of fun on the way. So if you’re a self‑starter with drive and entrepreneurial spirit this could be the ride of your life.
Life at Wolt is fast‑paced and full of opportunities to grow. You’ll learn a lot, build a lot, and ship a lot – while having fun along the way. If you’re a self‑starter with drive and entrepreneurial spirit this could be the ride of your life.
And now we are looking for a Merchant Onboarding Specialist to join our team in Vienna!
Job description
The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.
Day‑to‑day
End‑to‑End Onboarding: Manage the complete onboarding process for new restaurant and retail merchants.
Compliance: Ensure merchant compliance with business data requirements including KYC and KYB processes.
Content Management: Create and maintain merchant venue pages including offers, product photos, translations and menu updates.
Gear Coordination: Oversee the shipment and setup of necessary gear and equipment for merchants.
System Integration: Work with technical teams to ensure seamless integration of merchant systems with Wolt’s platform.
Merchant Education: Train merchants on using the Wolt Merchant App and Portal to optimize their performance.
Post‑Activation Support: Build strong partnerships by sharing performance insights and best practices.
Operational Oversight: Manage internal systems and databases to ensure accuracy and efficiency.
Team Support: Assist with team operations, communication and process improvements.
Our humble expectations
Fluency in both German and English
Strong technical aptitude (including CRM and Google Sheets)
Logical thinking with an eye for detail and aesthetics
Excellent communication and interpersonal skills with the ability to build rapport quickly
Structured and detail‑oriented approach with a strong service and sales mindset
Strong prioritization and multitasking skills to manage competing tasks and deadlines efficiently
Calm and composed approach to handling high‑stress situations
High level of motivation, drive and resilience
Ability to work independently and as part of a team
What we offer
Percentage discount on your Wolt orders
My Clubs partnership with discounted rates for your monthly sports program
Employee Assistance Programme – therapy and wellbeing
Independent work in a dynamic international team
Modern work equipment
Hybrid working
Team building sport and company events multiple times a year
We offer an attractive base salary starting at (40h / week) which is adjusted and increased depending on qualifications and professional experience.
Next steps
If you are excited about working in a high‑growth environment, taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going! Please make sure to apply through our careers page and submit your application in English.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the annual salary range for this position.
Austrian Pay Range: 28.07375 – 28.07375 EUR
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources and opportunity to excel.
Key Skills
Internship, Data Warehousing, Adobe Flash, Database Administration, Logistics
Employment Type
Full Time
Experience
years
Vacancy
1
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