Join Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent and take advantage of a fantastic opportunity that includes a fully paid relocation package to an exciting new destination! In this role, you will become a key part of a dynamic customer service team, providing exceptional support and assistance to German-speaking clients. Your main responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a top-notch service experience. If you're passionate about customer service and ready to embark on a rewarding journey that combines work and cultural exploration, we want to hear from you!
Responsibilities
* Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
* Actively resolve customer inquiries and problems, ensuring high levels of satisfaction.
* Maintain thorough knowledge of company products and services to provide accurate information.
* Record customer interactions accurately in the company's CRM system.
* Collaborate with team members to improve processes and enhance customer experiences.
* Engage in training programs to continuously enhance your skills and knowledge.
* Contribute to the development of best practices and process improvements.
Requirements
* Fluency in German and English is a requirement.
* Strong communication skills with a commitment to delivering excellent customer service.
* Ability to navigate a fast-paced, team-oriented environment effectively.
* Prior experience in customer service is beneficial but not required.
* Proactive and adaptable mindset with great interpersonal skills.
* Willingness to relocate for the position and immerse yourself in a new culture.
* Positive attitude and a genuine passion for helping others.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )