Description
Additional Information: This hotel is owned and operated by an independent franchisee, Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
Providing a warm and welcoming reception to guests upon arrival, ensuring a positive first impression
Handling professional check-in and check-out procedures using the hotel management system Opera
Delivering proactive, courteous, and personalized service to meet the needs of our guests
Acting as the first point of contact for guest requests, inquiries, and feedback
Assisting guests with concierge services, including arranging transfers, tickets, sightseeing tours, and other activities
Managing guest correspondence via telephone and email in a professional and timely manner
Handling billing procedures, invoices, and performing shift and daily closings accurately
Ensuring compliance with internal quality standards and service guidelines
Supporting administrative and organizational tasks within daily front office operations
Contributing new ideas to enhance guest satisfaction and service quality
Completed vocational training in hospitality or tourism is an advantage
Ideally, previous professional experience in Front Office operations within the hospitality industry
Experience with the hotel management system Opera is an asset
Enjoyment of working with guests and colleagues from different nationalities
Communicative, open-minded personality with a warm and positive attitude
Strong team spirit, commitment, and a high sense of responsibility
Excellent command of German and English; additional foreign languages are an advantage
For the position of Receptionist (m/f/d), the collective agreement minimum gross salary is €2,026 per month. Relevant professional experience and qualifications will, of course, be rewarded with additional compensation, along with attractive salary development based on individual performance
This company is an equal opportunity employer.
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