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About the Company - Supportwave.com is delighted to announce an ongoing contract opportunity for an SLA engineer at one of our prestigious data centers located in 1210, Vienna.
About the Role - This role involves a range of network support activities at our Austrian Data Center, such as racking, stacking, patching, configuring network environments, as well as specific tasks like cross connects and tape changes.
This role is ideally suited for a tech freelancer seeking a flexible, on-demand opportunity that offers a guaranteed base for standby availability with the potential to earn additional fees through dispatched work.
It provides a stable platform for those looking to balance other commitments while engaging in rewarding, technical work.
Responsibilities
* Perform essential maintenance and support tasks onsite.
* Be on standby to respond to service calls during standard business hours (8 AM to 5 PM), with the requirement to be on-site within 2–3 hours of receiving a dispatch.
* Complete assigned tasks efficiently, typically within 4 hours from call time.
Required Skills
* Ability to handle on-call responsibilities and respond swiftly to service needs.
* Strong technical skills in managing data center operations and maintenance.
Pay range and compensation package
* SLA Standby Fee: For this specific client, you will be contracted under a 10-hour monthly SLA with an expected 2-hour response time and will be compensated with €440 monthly, even if the SLA hours are not fully utilised.
* Out-of-Bundle Work: The standard rate for additional work outside of the SLA hours is €44 per hour or €11 per 15 minutes.
* For onsite travel, a flat rate of €38.00 applies.
* The total compensation for the first hour of onsite travel is €82, with each subsequent hour billed at €44.
* Travel Allowance: Each dispatch includes a travel allowance of €38, paid in addition to the hourly rates.
To find out more please e-mail: talent@supportwave.com with reference: SLA Vienna
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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