We are seeking a highly skilled and customer-focused individual to join our Warranty team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to provide quick and effective solutions to customer inquiries.
The successful candidate will be responsible for responding to customer inquiries via phone and email, providing in-depth advice on our products, and ensuring exceptional service and satisfaction. They will also manage and resolve warranty cases, apply their technical skills to offer efficient repair and maintenance services, and collaborate closely with our sales, product, and internal teams.
* Respond to customer inquiries via phone and email
* Provide in-depth advice on our products
* Manage and resolve warranty cases
* Apply technical skills to offer efficient repair and maintenance services
The ideal candidate will have a proactive, customer-focused attitude, strong organizational skills, reliability, and a keen eye for detail. Proficiency in both German and English is essential.