Senior Process & Data Manager Service (w/m/d)
YOUR RESPONSIBILITIES
You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
You own the global Service change request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
You coordinate Service reporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement
YOUR QUALIFICATIONS
Several years of experience in process management, data management or business operations in a complex, international environment – Service experience is a strong advantage
Solid understanding of SAP S/4HANA processes, process governance, roles & authorizations and Clean Core principles
Strong analytical skills and experience in evaluating change requests, cross‑process impacts and preparing decision‑ready assessments
Experience with process documentation and governance tools (e.g. Signavio) and reporting or BI environments
Very good communication skills in English; German is a plus
WHAT WE OFFER
Flexible working hours with no core time and possibility to work from home
Further training and international career opportunities
Corporate health management "PALfit
Company restaurant with freshly prepared meals and daily meal subsidy
Job ticket for travel to and from PALFINGER
Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 60.962,30 based on full-time employment. According to experience and qualification, we offer a market‑conforming overpayment.
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