ARE YOU PASSIONATE ABOUT SPORTS?
We are looking for people who want to turn their passion into a profession. People who share the creativity, focus and aspiration of our athletes. People who bring our brand and products to the world.
Our headquarters in Kennelbach/Bregenz (Austria) is currently looking for a
CRM MANAGER (m/f/d) – HEAD DIGITAL COMMERCE
TASKS
* Planning and maintaining the global CRM strategy for HEAD.com and creating different CRM activities to increase customer retention
* Increase revenue through automated E-Mail marketing and cross-channel campaigns together with marketing and analyze campaign performance
* Define the customer journey using data and input from HEAD markets and sales organizations
* Turn data insights into consumer-centered actions, creating relevant touch points with the HEAD audience
* Own and develop the loyalty program Club HEAD; Grow and regularly clean up the current database and apply customer segmentation tactics to improve targeted communication
* Regularly analyze and report campaign / CRM performance
* Coordinate with Legal department re. compliance in data collection (GDPR), regularly liaise with divisional and local sales organizations
PROFILE
* Strong retail background and several years of experience in a CRM role in an international environment
* Familiar with Microsoft Office, especially Excel; experience with CRM platforms
* Confidence in operating with Adobe Commerce programs
* Advanced spoken and written English, German language skills are a plus
* A passion for working with data and comfortable with analytical tools e.g. GA4
* Solid understanding of legal requirements in Digital Commerce
* Strong communication skills and intercultural understanding as well as problem solving competencies
* Affinity with sports and comfortable to work in a sporting goods environment
OFFER
* A full-time, on-site job
* Top sports equipment and sports facilities
* Flexible working hours
* Collective accident insurance
* Lunch and transportation allowance (public transportation)
* Located in an amazing location by Lake Constance
CONTACT
Ms. Lampl is looking forward to receiving your application (CV and motivation letter) at www.head.com/jobs
HEAD Sport GmbH, Wuhrkopfweg 1, 6921 Kennelbach, Tel. 05574 608-547
The actual salary is above collective wage agreement and is oriented towards professional qualification and experience.
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