The Alpega Group is looking for its next Salesforce Business Analyst. This role will be part of our Global IT Team, reporting to the Head of CRM. This role is hybrid and based in Vienna, Austria WHO ARE WE The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35 years in the business. Find more about our clients and services here: Alpega Group: control your supply chain with Alpega TMS. Freight Exchange (alpegagroup.com) ABOUT THE ROLE As a Salesforce Business Analyst, you will strongly contribute to the further development of our CRM system (Salesforce.com), working directly with the Head of CRM. You will analyze the needs of your internal customers, translate them into requirements to be developed into the CRM, and ensure these requirements are effectively, efficiently, and timely implemented. You will engage with key business stakeholders at different levels of the organisation to define, implement, and deliver business requirements and improvements. You will gather business requirements, including design and management of business process flows and user stories. You will be interacting on a daily basis with internal business stakeholders, technical teams, and external partners. You will be working on a daily basis with Sales Cloud, Services Cloud, and Community. You will be part of the CRM team, working in collaboration with other Alpega teams as well as autonomously on your own projects. You will receive a complete onboarding to our system, procedures, and company structure WHAT WE LOOK FOR IN YOU From 5 years of Salesforce platform experience Bachelor degree, ideally in a related field (not mandatory) A good understanding of the main concepts of Salesforce ( data and security management, user management, process automation tools, build and manage reports for data analysis, etc.) English is our work language, so being fluent is a must. Fluency in any other language is highly valued. Salesforce Admin certification is a plus (but not mandatory). Experience in Agile methodology is a plus Availability to travel is required (once a quarter) You will be tested in these competences throughout your selection process. WHAT WE OFFER YOU You get a permanent contract with legal benefits focused on your well-being, work flexibility, and health. Hybrid Work model: 3 days in the office / 2 from home Permanent contract We offer you an allowance An international working environment, with over 40 nationalities in the Alpega Team. You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives. *Please, share your resume in English. Learn more about Life at Alpega: https://www.linkedin.com/company/alpega/life/beinghere Our commitment to you The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work. If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you. Good luck with your application! We look forward to hearing from you.