As the IT of the REWE Group Austria, we work together with more than 700 employees to develop innovative IT products and services for all our corporate divisions in Austria and abroad, setting the tone for modern trade.
Job Description
* Own the NOC product vision and roadmap; prioritize with stakeholders and the team; manage budget and results.
* Ensure operational stability, SLA/OLA compliance and continuous improvement across monitoring, alerting and incident/problem processes.
* Establish transparent performance reporting with KPIs (e.g., MTTA, MTTR, incident volume trends, availability).
* Lead cross‑functional coordination during operational incidents; provide clear, timely communication to business and IT leadership.
* Define and maintain runbooks, workflows, escalation paths; drive operational discipline and readiness of 24/7 processes.
* Drive Operational Excellence & Continuous Improvement: elevate ITIL process maturity, standardize workflows, and improve monitoring & incident workflows.
* Vendor & Partner Management: manage telecom providers, MSPs and tooling vendors; ensure performance, SLAs and service integration.
* Risk management for network operational stability; lead crisis management during major incidents.
Qualifications
* >10 years of experience in mission‑critical IT operations and/or operational service leadership (NOC/SOC/IT Ops).
* Proven experience leading teams in shift or 24/7 environments (directly or indirectly).
* Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units.
* Demonstrated leadership in high‑pressure situations; crisp, audience‑appropriate communication during incidents.
* ITSM/ITIL process understanding at leadership level (incident, problem, change).
* Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting (no deep hands‑on required).
* Tools: ServiceNow, Jira, Confluence (or equivalents).
* Education: Matura/HTL; University degree is a plus.
* B2 English proficiency, German is a plus
Additional Information
* Flat hierarchies and short decision‑making channels
* A family‑friendly company culture with flexible working hours and remote working options available according to your individual needs
* Numerous training and further development opportunities within the Group (5% of working time for self‑organized training and education)
* A lunch allowance
* Staff shopping and travel discounts
* Extensive workplace wellness programme including fitness classes, massages, etc.
* An industry‑standard, attractive and performance‑based annual gross salary starting at 85.000 Euro (on a full‑time basis) with the possibility of higher pay according to experience and qualifications
We promote a diverse and inclusive work environment. Therefore, we welcome applications from people of different gender, age, cultural or social background, sexual identity and applications from people with disabilities. In addition, we would like to increase the proportion of women in technical professions and are particularly pleased to receive applications from women for this position.
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