Job title: SAP – Service Delivery Manager
Location: Leoben, Austria
Contract Duration: 1 Year with possibility of extension
JOB DESCRIPTION
* Manage SAP projects as a Service Delivery Manager, ensuring successful execution across all phases (planning, implementation, closure)
* Provide Application Management Services (AMS) support and coordinate with SAP Basis teams for optimal system performance
* Lead SAP S/4HANA implementation and migration projects, ensuring alignment with business objectives
* Oversee project governance, reporting Work on SOW, SLA, KPI, problem, risk, and change management to ensure compliance
* Collaborate closely with both internal SAP teams and external consultants
* Ensure project objectives are met regarding costs, timelines, and quality
* Support pre-sales activities, account mining, and opportunity identification to drive business growth
* Foster strong relationships with stakeholders to ensure alignment and support throughout project lifecycle
* Relevant Experience: 5+ years in SAP project management (SAP ECC 6.0 and
* S/4HANA), demonstrating a solid understanding of project lifecycle
* SAP Knowledge: Hands-on experience with SAP Production and Planning (PP) and SAP Sales and Distribution (SD) modules
* Project Management: Strong skills in managing project phases, governance, and stakeholder engagement, with a focus on delivering results
* Languages: Proficient in Local (B2 – C1 Level) and English (B2), both spoken and written
* ITIL Knowledge: Familiarity with the ITIL 4.0 framework to enhance service management practices
* Tools: Experience with incident handling tools (ServiceNow, Remedy, JIRA)
Good-to-Have Skills:
* Industry Experience: Background in Electronics or Manufacturing sectors for contextual understanding of business needs.
* Education: Degree in (Business) Computer Science or comparable qualification, providing a strong technical foundation.
* Certifications: SAP and project management certifications (PMI, Prince, etc.) to validate expertise and commitment to best practices.
* AI and Automation: Knowledge of AI and automation from a project management perspective to leverage emerging technologies
* Interpersonal Skills: Strong stakeholder engagement and interpersonal abilities to foster collaboration