You have a feeling for people, enjoy taking on responsibility, and impress with your commitment and winning hands‑on mentality. As a team lead in support, you manage day‑to‑day business, keep an eye on quality and KPIs, and keep a cool head even when the workload is high. At the same time, you actively shape customer support and develop your team in a sustainable manner.
Profile
* Professional and disciplinary management of the support team of our brand netcup
* Responsibility for the smooth running of day‑to‑day operations as well as vacation and deployment planning
* Shaping and optimizing processes of netcup customer support
* Regular feedback discussions and supporting employees in their development
* Monitoring day‑to‑day operations, overview of KPIs and responsibility for achieving set goals
* Responsibility for smooth cooperation with departments involved through regular exchange
Wanted
* Completed training and several years of experience in customer service
* Leadership and teamwork skills as well as communication skills
* Independent working style and high self‑organization
* Strong customer and service orientation
* IT affinity, technical interest especially in web hosting and AI
* Strategic thinking and service‑oriented approach
* Project experience is an advantage
* Excellent German and good English skills in speaking and writing
Reward
Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, …
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