Remote Support Engineer with DICOM and HL7 (m/w/d) page is loaded## Remote Support Engineer with DICOM and HL7 (m/w/d)locations: Vienna: Budapest: Bucharest: Lisboa: Madridtime type: Full timeposted on: Posted 2 Days Agojob requisition id: 541788### Job TitleRemote Support Engineer with DICOM and HL7 (m/w/d)### Job DescriptionAt Philips, we believe our people make the difference. As a Remote Support Engineer, you’ll play a key role in helping customers succeed and improving lives through technology. We’re looking for someone who enjoys solving technical challenges **and building trusted relationships with customers**.As a **Remote Support Engineer**, you’ll be the first line of help for our customers — delivering exceptional service and ensuring they get the most out of Philips products. You’ll support users across the DACH and EU regions, focusing on our **Patient Care and Cardiology Informatics solutions**.This role is at the heart of our **customer support operations**, working closely with cross-functional teams to improve both our products and the overall customer experience.## **Location:** Preferably Eindhoven (NL) or Vienna (AT) — remote work possible from any EU country with a Philips office (such as Germany, Czech Republic, Poland, Romania, Hungary, Spain, Portugal).## Your role* Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.* Troubleshoot and analyze software and hardware incidents following standard Philips procedures.* Escalate critical or complex cases to senior experts when needed.* Maintain a high level of technical knowledge and continuously grow your expertise.* Contribute to our knowledge base and share best practices with global support teams.* Ensure every customer interaction reflects Philips’ commitment to quality and care.## ## You are the right fit if:* **Fluent German** (mandatory) and good English communication skills.* Experience in customer-facing technical support roles.* Strong analytical and problem-solving abilities.* Degree in Computer Science or related technical field.* Knowledge of **Microsoft SQL Server, DICOM, HL7, T-SQL,** or scripting languages (e.g., PowerShell).* ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.* A collaborative, proactive, and customer-oriented mindset.**How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an onsite role.**Compensation (for Austria)**Minimum annual salary per the Austrian Collective Agreement: **€59,015.46 gross**, with a willingness to overpay based on experience and qualifications.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.* Learn more about .* Discover .* Learn more about .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .#LI-EUlocations: Hamburgtime type: Full timeposted on: Posted YesterdayAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.* #J-18808-Ljbffr