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Marriner Group is seeking a highly motivated and dynamic Hospitality Manager to lead the delivery of outstanding large-scale events across our iconic venues, including the Plaza Ballroom and Forum Melbourne. This is a unique opportunity to combine your passion for hospitality with a commitment to excellence, lead a vibrant hospitality team, and play a key role in shaping memorable guest experiences while fostering a positive, high-performing team culture.
About the Role
As Hospitality Manager – Events, you’ll play a pivotal role in bringing event plans to life. Reporting directly to the Hospitality Operations Manager – Events & the Director of Hospitality, you’ll be at the heart of the action, running the show from pre-event briefings to the final farewell. You’ll manage event operations end-to-end, coordinate teams across service, kitchen, and technical departments, and ensure every moment runs seamlessly. While there’s planning and preparation involved, this is a front-line leadership role: you’ll be the key point of contact during events, leading from the floor, resolving issues in real time, and making sure every guest leaves with a lasting impression of Marriner Group hospitality at its best.
This is a full-time position, typically rostered Tuesday to Saturday, with flexibility required to work outside these days based on event schedules and operational needs.
Key Responsibilities
* Oversee event day operations, including setup, service, and pack down, ensuring operational excellence and adherence to event briefs.
* Lead front-of-house service standards for food, beverage, and guest experience, maintaining timing, presentation, and flow.
* Collaborate on staffing allocation and rostering, ensuring labour targets are met.
* Maintain venue standards, including cleanliness, stock, and equipment.
* Proactively plan for upcoming events, including administration, stock, staffing, and special requirements.
* Respond to last-minute changes and challenges with composure and positive problem-solving.
* Lead, train, and mentor Supervisors, Team Leaders, and General Assistants, fostering a positive and inclusive team culture.
* Conduct pre-event briefings and provide real-time coaching to uphold service quality.
* Promote a ‘People First’ mentality through staff training and service.
* Oversee stock control and complete monthly stocktakes and weekly sales trackers.
* Ensure compliance with legal, OH&S, and RSA requirements.
* Serve as the key operational contact between Head Office, Kitchen, Technical Teams, Logistics, Venue Presentation, Security, and other departments.
About You
* You have proven experience managing high-end, large-scale events, confidently delivering seamless fine dining service for 550+ guests and cocktail events for up to 1,700 attendees with precision, poise, and attention to detail (minimum 3 years).
* Strong leadership presence with the ability to command and lead the floor confidently.
* Excellent communication and problem‑solving skills under pressure.
* Keen eye for detail and commitment to high standards of presentation.
* Collaborative team player focused on consistency and guest satisfaction.
* Strong time management and adaptability in fast‑paced environments.
* Proficiency in Microsoft 365 and other digital tools is advantageous, supporting effective communication, planning, and operational efficiency.
* Current Responsible Service of Alcohol (RSA).
* First Aid certification (preferred).
Why Marriner Group?
* Deliver extraordinary events in Melbourne’s most prestigious and iconic heritage‑listed venues.
* Be part of a passionate, supportive, and high‑performing team.
* Opportunities for ongoing learning and professional development, with potential for future growth.
* Enjoy access to staff benefits, including occasional complimentary tickets to world‑class performances across our venues.
* Access to our Employee Assistance Program (EAP) for wellbeing and personal support.
* Competitive remuneration and benefits.
Ready to lead Melbourne’s most memorable events? Apply now with your resume and a cover letter outlining your experience and passion for hospitality management.
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