Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. By building a solid, future‑ready foundation of people, processes, and technology, the Client Success Team facilitates clients in transforming and building what’s next for their business whilst simultaneously enabling Insight’s business to accelerate in the Cloud market. Client Success teammates ensure the client experience is of the highest standard, thus creating a baseline for Insight’s services as part of the clients LAER (Land, Adopt, Expand, Review) journey, and utilises the potential of both the direct as well as indirect client reach.
The Client Success team, a client‑facing team, is responsible for onboarding clients into the Cloud Management Platform, creating and delivering adoption plans, and collaborating with cross‑functional teams to ensure that Insight delivers the optimal client experience. The Client Success Manager drives Cloud adoption by successfully on‑boarding and utilising Cloud solutions acquired by Insight’s clients. The Client Success Manager supports the post‑sale customer lifecycle as it relates to Cloud adoption, solution optimisation, and expansion. Through a strong understanding of the client’s business objectives, the Manager identifies and articulates how solutions can best support clients in achieving their strategic business goals, acting as the main interface for all solution‑related inquiries, building key relationships with all relevant stakeholders, and managing customer retention and the prevention of potential client churn. The Manager also manages the client experience across the client base by ensuring they meet agreed retention and usage targets and advocating for Insight, ultimately playing an integral role in building and sustaining solid, trusting relationships w