Overview
CRM Solution Architect (w/m/x) Microsoft Dynamics 365 - Austria at Avanade. This role involves working within the CRM team on Dynamics 365 and Power Platform projects, including consulting, configuration, and custom development to meet client requirements.
Responsibilities
* Definition of integrated solutions with Microsoft Dynamics 365 CRM/CE for clients.
* Take overall responsibility for technical implementation and serve as the interface between clients and the development team (Onshore/Nearshore/Offshore).
* Advise customers on building enterprise CRM platforms from a technical perspective.
* Structured capture of customer requirements within the CRM project methodology.
* Utilize Avanade internal assets, tools and best practices in Application Lifecycle Management for D365 CE, including data management and data model validation tools and DevOps YAML pipelines as reusable project starting points.
* Apply tested frameworks such as Avanade UI-Automation with Specflow (BDD - Human Readable Automated Test cases) and proven testing strategies.
* Support sales in relevant acquisition phases as a technical and/or functional expert.
* Lead the project team in developing future-proof solution concepts.
About You
* Excellent communication and presentation skills in German and English.
* Self-motivated, analytical, and solution-oriented mindset.
* Customer-focused with service-oriented thinking and actions.
* Enthusiasm, high self-motivation and sense of responsibility.
* Ability to quickly understand and clearly present complex topics.
* Interest in new and complex challenges and working in a diverse team.
* Willingness to travel (depending on project assignments).
* Fluent in German and English (minimum B2/C1).
What You'll Do
* Assist clients in defining integrated solutions with Microsoft Dynamics 365 CRM/CE.
* Take overall responsibility for the technical implementation and act as a liaison between client and development teams (Onshore/Nearshore/Offshore).
* Provide competent guidance to clients on building enterprise CRM platforms from a technical perspective.
* Responsible for structured capture of customer requirements within our CRM project methodology.
* Use Avanade internal assets, tools and best practices in Application Lifecycle Management for D365 CE, including data management and data model validation tools and DevOps YAML pipelines as starting points for projects.
* Apply established test frameworks and testing strategies.
* Support sales in relevant acquisition phases as a technical and/or functional expert.
* Lead the project team in developing future-proof solution concepts.
Learn More
To learn more about the projects our CRM team is involved in, review the following information/links:
* Being a Consultant at Avanade
* Geocode Records Fast
* Customize Microsoft Dynamics 365 Field Service Schedule Board
* UNICEF Netherlands
Sustainable, AI & Cloud Business Services | Avanade
Avanade Insights Blog | Avanade
Insights: Future, reimagined | Avanade
Benefits
* Opportunity to work with Microsoft Global Alliance Partner of the Year for 14 years, with extensive development and training opportunities (minimum 80 hours per year for training and paid certifications).
* Collaboration with technically skilled colleagues worldwide.
* Dedicated Career Adviser to support your career growth.
* Motivated and helpful colleagues who are genuinely interested in your success.
* Competitive compensation and a package above IT-kv minimums, depending on experience and qualifications.
* More information about our benefits available here.
Company & Culture
Avanade is a global leader in digital and cloud services, business solutions and design-oriented applications. As a joint venture of Microsoft and Accenture, we are the largest consulting firm for Microsoft technologies. We value a PeopleFirst mindset and strive for an inclusive, innovative culture that enables our customers to benefit from digital transformation.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries: IT Services and IT Consulting
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