Über unsAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen."We are Ladies and Gentlemen serving Ladies and Gentlemen"The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:Director of RoomsAs the Director of Rooms, you will be responsible for the strategic leadership and overall performance of all Rooms Division departments, ensuring exceptional guest experiences and operational excellence throughout the guest journey. You will oversee the Front Office, Housekeeping, Guest Services, Guest Relations, Call Center, Concierge and the Club Lounge, ensuring seamless collaboration, consistency in service delivery, and adherence to The Ritz-Carlton brand standards.In this crucial Leadership role, you will drive guest satisfaction, associate engagement, financial performance and continuous improvement across the Rooms Division. You will play a key role in shaping the hotel's service culture, developing future leaders, and delivering memorable, personalized luxury experiences for every guest. You will report directly to the General Manager.Key ResponsibilitiesRooms Division Leadership & Strategy Provide strategic and operational leadership across all Rooms Division functions, aligning performance, goals and culture with hotel objectives and Ritz-Carlton brand standardsGuest Experience & Service Excellence Ensure a seamless, personalized luxury experience throughout the guest journey, overseeing all guest-facing operations and resolving opportunities with elegance and efficiencyOperational & Financial Oversight Manage daily operations, staffing and resources while monitoring budgets, labor costs, KPIs, and guest feedback to drive financial performance and continuous improvementInterdepartmental Collaboration Partner with key departments to ensure aligned operations, proactive communication and flawless service deliveryTalent Development & Engagement Develop and inspire Rooms Division leaders and teams through coaching, training, performance management and a culture rooted in Ritz-Carlton values, diversity and inclusionQuality, Compliance & Standards Ensure compliance with brand standards, policies and regulations while leading quality assurance, audits and continuous improvement initiatives Your QualificationsMinimum of 5-7 years of experience in Rooms Division or Front Office operations, with at least 3 years in a Senior Leadership role, preferably in a luxury hotel environmentProven experience leading multiple departments within the Rooms DivisionStrong strategic, financial and operational acumen with a hands-on Leadership approachExceptional Leadership, communication and organizational skillsDemonstrated ability to inspire teams and consistently deliver outstanding guest satisfactionExcellent problem-solving skills and the ability to remain calm and decisive under pressureStrong knowledge of Opera PMS and proficiency in Microsoft Office SuitePassion for luxury hospitality and creating memorable guest experiencesFlexibility to work varied schedules, including weekends and holidays, as requiredFluency in English and German; additional languages are a strong advantageOur BenefitsBecome part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionalsWork in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenitiesExcellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the worldRegular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growthMotivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving successUnique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefitsCompetitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performanceThe statutory gross minimum remuneration for this position, based on full-time employment, is € 2.492,00 per month. A higher salary will be offered, depending on your qualifications and experience.Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.Have we sparked your interest?Then apply today via email: Please be advised that a valid working permission for Austria is required for this position.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.JOIN OUR LADIES AND GENTLEMEN AT THE RITZ-CARLTON, VIENNAThe Ritz-Carlton, Vienna verbindet legendären The Ritz-Carlton Service mit Wiener Gastfreundschaft. Das Wiener 5 Sterne Hotel, welches sich in vier historischen Palais aus dem 19. Jahrhundert befindet, vereint Renaissance, Barock und Gotik mit zeitgemäßen Luxus. Auf der Atmosphere Rooftop Bar im 8. Stock des The Ritz-Carlton, Vienna genießen Gäste einen atemberaubenden Blick über die Stadt. Im The Ritz-Carlton Spa befindet sich mit 18 Meter der längste Indoor-Pool der Wiener Innenstadt. Direkt an der berühmten Wiener Ringstraße gelegen und nur einen kurzen Fußweg vom Stadtpark entfernt, ist das Luxushotel der perfekte Ausgangspunkt um Wien zu entdecken. Der Crystal Ballroom, welcher seinen Namen aufgrund seiner mit 2 Tonnen Kristallen ausgestattete Wände erhielt, ist nur eine von mehreren exklusiven Meetings- und Eventlocations, die The Ritz-Carlton, Vienna zu bieten hat. Karrierestufe Geschäftsleitung Beschäftigungsverhältnis Vollzeit Tätigkeitsbereich Management und Fertigung Branchen Hotel- und Gaststättengewerbe