Role: Service Delivery Manager Location: Vienna, Austria Role type: Permanent Salary: Best in Industry Eligibility: Right to Work in Austria (No sponsorship) We are looking for an experienced service delivery manager to deliver a large banking transformation project with one of the major Austrian banks. Requirements: Experience in product implementation in Banking Domain (Retail & Consumer banking knowledge is an add-on) Support in Creating SOW and contracts Creation of project plan and WBS (MSP knowledge preferred) Scope Management & Risk Management Escalation Management Change Control Management with Client Program/Delivery team. Act as Single point of contact at Project Level between the company and Client Candidate should have good communication skills (native speaker is preferred) for coordinating with relevant stakeholders of Client and company Tracking and monitoring with timely progress reporting as per agreed frequency; Publishing of Weekly Status reporting - Risk Register, Project Charter Ensuring deliverable milestones are met on time within budget and quality. Responsible for creating a Project plan and coordinating with the offshore Dev team for ensuring all delivery milestones are met Overall project tracking and oversight. Co-ordinate with Client Project Manager to execute implementation activities in Client premises Manage on-site team Requirements: Effective leadership, interpersonal and great communication skills Native German Speaker and fluent command over the English language. The ability to command respect and to create a sense of community amongst the members of the project teams Good knowledge of techniques for planning, monitoring, and controlling projects Sound business case development and approvals skills Good knowledge of project management methods like PRINCE2 or PMP Good knowledge of budgeting and resource allocation procedures Sufficient seniority and credibility to advise project teams on their projects in relation to the project The ability to find ways of solving or pre-empting problems