Are you ready to lead a dynamic team and tackle exciting challenges in the world of network operations? We are seeking a highly skilled and motivated Component Lead to join our NOC Green Team. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the perfect opportunity for you! As the Component Lead, you will be responsible for leading a team of 5 members offering Level 2 support, ensuring smooth and efficient operations, and making a real impact on our network infrastructure. This role requires strong leadership, organizational, and prioritization skills, as well as a commitment to high quality and customer satisfaction. Job Description Lead and manage the NOC Green Team, ensuring effective and efficient operations.
Oversee the daily activities of the team, providing guidance and support as needed.
Ensure timely and accurate resolution of incidents and service requests.
Collaborate with other teams and stakeholders to ensure seamless operations and support.
Develop and implement strategies to improve team performance and service delivery.
Monitor and report on team performance, identifying areas for improvement.
Handle administrative tasks related to inventory & monitoring of network devices. Qualifications Proven experience in a leadership role within a Network Operations Center or similar environment.
Strong organizational and communication skills.
Ability to collaborate effectively with cross-functional teams.
B2 English and German proficiency. Additional languages such as Italian, Lithuanian, Czech, Hungarian, Slovakian, Bulgarian, Romanian, or Croatian are a plus.
Excellent Network-Skills (certified)
Experience with ServiceNow or similar ITSM-Tools Additional Information Flat hierarchies and short decision-making channels
A family-friendly company culture with flexible working hours and remote working options available according to your individual needs
Numerous training and further development opportunities within...