Job description
Erste Bank Oesterreich is a leading domestic financial institution. As part of the international Erste Group, we are an attractive employer who offers interesting career opportunities.
The unit "IT Strategy and Transformation", directly reporting to the EBOe CIO, is responsible for the EBOe IT strategy development, as well as managing various important aspects of IT service delivery for EBOe. Together with our IT service providers, we aim for a future-proof and modern shared responsibility model in delivering state of the art information technology services.
As a new member of our team, your mission is to contribute to the EBOe IT strategy and turn it into measurable value – making sure our digital investments are visible, comparable and improvable. Additionally you will play a key role in interfacing between bank business units and IT service providers of the bank, including acting as a business representative for technology domains in the captive service provider Erste Digital GmbH
What to do:
* Shape and maintain the digital strategy and roadmap across domains (apps, data, cloud, workplace), aligned to business outcomes and the CIO agenda.
* Define outcome-based KPIs/OKRs for digital initiatives (customer experience, reliability, throughput, cost-to-serve) and track benefits realization.
* Build and curate executive-ready performance insights—dashboards, scorecards, and narratives that connect tech metrics to business value.
* Lead regular strategy and performance reviews with domain leads and providers; drive corrective actions and prioritization decisions.
* Analyze product/delivery data (e.g., cycle time, change failure rate, availability, MTTR) to identify bottlenecks and improvement levers.
* Support sourcing and partnerships with outcome-focused measures; ensure provider contributions are visible in strategy and performance reports.
* Coordinate cross-functional modernization initiatives (e.g., cloud adoption, observability, automation, resilience) and povide clear success metrics.
* Run benchmarking and external scanning (industry peers, frameworks, best practices) to inform strategy refresh and target-setting.
Job requirements
You check these boxes:
* Strategy & operating model fluency: experience translating digital strategy into measurable roadmaps and OKRs.
* Strong familiarity with agile/DevOps/SRE.
* Minimum 5 years of hands-on experience in IT service delivery, IT management or IT service management.
* Result-oriented and pragmatic way of working.
* Track record of proven facilitation of cross-functional working groups; comfortable influencing senior leaders and partners without heavy governance framing.
* Team player with a high social competence.
* Tooling & metrics know‑how a plus: ServiceNow (ITSM reporting), Jira (delivery metrics), APM/observability tools; good grasp of reliability and flow metrics (e.g., MTTR, CFR, DORA).
Why you will like us:
* Possibility to benefit and learn from our international, talented and passionate community at Erste
* Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
* Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
* Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
* A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 55.176,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.
The way we are:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
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