IT Service Desk Specialist
Established Financial Services Organisation | Linz, Austria | €40,000 to €60,000 per annum
The Company
We’re working with a well‑established European financial services organisation that supports millions of customers through technology‑driven solutions.
The business operates across multiple European markets and is investing heavily in modernising its IT infrastructure and workplace technology to support a large and growing workforce.
Their technology teams play a key role in ensuring smooth day‑to‑day operations across the organisation, providing reliable internal systems and tools that enable teams to work efficiently.
The company offers a collaborative culture with flat hierarchies, a supportive environment and strong opportunities for professional development and long‑term career growth.
The Role
As an IT Service Desk Specialist, you’ll play a central role in the organisation’s IT operations, acting as the first point of contact for internal users and helping ensure workplace technology runs smoothly.
Key responsibilities include:
* Acting as the first point of contact for IT incidents, service requests and change requests
* Receiving and coordinating support requests via phone, email and in person
* Logging, documenting and resolving incidents within the IT ticketing system
* Prioritising issues and escalating complex problems to 2nd line support where required
* Troubleshooting and resolving a high proportion of issues directly
* Supporting internal office relocation and infrastructure projects
* Setting up new workstations and configuring desktops, laptops and hardware
* Installing and maintaining printers and other office technology
* Assisting with hardware lifecycle support and patch management
Your Experience
You’ll be someone who enjoys working with people, solving technical issues and providing high‑quality IT support.
* Completed training as an IT specialist or comparable technical qualification
* Strong knowledge of Microsoft technologies including Windows and Microsoft Office
* Experience supporting workplace hardware such as desktops, laptops and printers
* Previous experience in IT support, helpdesk or service desk environments
* Strong communication skills and a customer‑focused approach
* Analytical mindset with a structured, solution‑oriented way of working
* Ability to prioritise issues and manage multiple requests effectively
* Basic ITIL knowledge is beneficial but not essential
Why Join?
* Flexible hybrid working
* Supportive and collaborative working environment
* Strong opportunities for professional development and training
* Pension scheme and additional financial benefits
* Employee wellbeing support through assistance programmes
* Subsidised gym membership or fitness support
* Discounted public transport ticket
* Corporate benefits and employee discounts
This is a great opportunity to join a stable, well‑established organisation where IT plays a key role in supporting employees and business operations.
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