Customer Care Coordinator Key Account m/f/d
Join to apply for the Customer Care Coordinator Key Account m/f/d role at Ocean Network Express.
Job Purpose & Primary Job Responsibilities
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.
Key Responsibilities
* Smooth customer and service oriented performance for designated clients
* Active communicator with international internal as well as external stakeholders
* Escalation point for enquiries or complaints
* Liaise cross functionally to overcome operational issues
* Ensure compliance with company rulesPromoting e-commerce platform and self-service tools as applicable
Required Skills and Competencies
* A minimum of 2 years of experience in shipping or logistics is required
* Distinct customer and service focus
* Persuasive, target and result oriented
* Google Workspace skills and a strong administrative focus
* Clear oral and written communication skills in English and German
* Strong digital orientation and growth mindset
What We Offer
* Full-time employment
* Mobile working possibilities (2 days per week)
* Open communication and innovative collaboration
* Career & development opportunities
* Modern workplace
* The Office is located in Vienna (Hietzing)
Remuneration is based on the collective agreement for employees in forwarding and logistics in Austria, as amended, with overpayment based on professional experience and qualifications. The minimum salary for this position is currently EUR 2,562.50 gross per month for full-time employment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Transportation, Logistics, Supply Chain and Storage
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