Your mission
Join the fast-paced world of CRM as our CRM Manager, taking charge of the rest of the world market. Your mission is to design, execute, and analyze CRM campaigns that resonate with local audiences, boosting customer retention and product adoption. This role is based in Vienna, combining creative and analytical work in a dynamic fintech environment.
What you’ll do
* Design and execute CRM campaigns for the ROW market, including incentive campaigns.
* Collaborate with country and product marketing managers to execute multi-channel campaigns (email, push notifications, in-app messages).
* Write engaging copy that speaks to the audience and utilize third-party tools like Braze and Knak.
* Analyze campaign performance, identifying trends and actionable insights to refine future strategies.
* Proactively suggest ideas and improvements to campaigns, leveraging your knowledge of customer behaviour and market nuances.
Who you are
* Proven track record in a similar role, ideally in a fintech or financial company, with a focus on B2C online/mobile audiences.
* Strategic thinker with a creative, customer-first mindset and excellent attention to detail. Bonus points if you bring strong copywriting abilities.
* Team player with a proactive attitude, thriving in a fast-growing, diverse team environment.
* Fluent in English and based in Vienna. Additional languages (e.g. German) are a plus.
* Familiarity with Braze or similar customer engagement platforms and proficiency in Microsoft Office (Excel, Word).
What’s in it for you
* Flexibility to work where you thrive – Hybrid working model with onsite collaboration and remote work, plus 25 days per year to work from a city or country of your choice.
* Reward for your impact – Competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
* Support for your mental wellbeing – Confidential coaching, counselling, and mental health resources through OpenUP.
* Time to recharge – Additional days off in 2026 to prioritise your wellbeing.
* Continuous learning and growth – Unlimited access to Udemy’s library of online courses.
* Exclusive perks and rewards – Discounts, rewards, and perks from partners worldwide.
* Support during life milestones – 8 weeks of gender-neutral new parent leave.
* Create a productive workspace at home – Budget for a comfortable home office.
* Fuel and focus on-site – Free onsite dining in selected cities for Pandas.
* Recognition for your contributions – Milestone recognition and rewards for tenure at Bitpanda.
* Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise.
* Connect and celebrate with your team – Company events and gatherings worldwide.
Above all, you will have the opportunity to learn and grow as part of Bitpanda’s journey towards being Europe’s future #1 investment platform.
Bitpanda is committed
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
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