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We are a growing third‑party logistics (3PL) provider, delivering tailored supply chain solutions to a diverse range of clients. Our focus is on efficiency, reliability, and exceptional service. As part of our continued growth, we are seeking a proactive and experienced Administration & Client Service Supervisor to lead our team and ensure smooth day‑to‑day operations.
The Role
This is a hands‑on leadership position where you will oversee the administration and client service functions, ensuring accuracy, compliance, and outstanding client experiences. You will play a key role in managing workflows, supporting team development, and driving process improvements across the business.
Key Responsibilities
Supervise and mentor the administration and client service team, fostering a positive and productive work environment.
Take ownership for the administration for the business, including weekly client charge management
Oversee client onboarding and maintain accurate documentation throughout the client lifecycle.
Manage carrier and client rate setups, ensuring compliance and timely updates.
Monitor operational performance and prepare regular reports for management.
Handle escalated client inquiries and resolve issues promptly and professionally.
Maintain and update Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
Collaborate with other departments to streamline processes and enhance service delivery.
Skills & Qualifications
Proven experience in administration and/or client service role.
Experience within logistics, supply chain, or a related industry is an advantage but not essential.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication, problem‑solving, and organizational abilities.
Proficiency in MS Office; experience with WMS/TMS systems highly regarded.
Ability to thrive in a fast‑paced environment and manage competing priorities.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in administration?
* How much notice are you required to give your current employer?
Work From Home | Virtual Assistant | Part Time
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