We are seeking a skilled professional to manage our service operations globally.
Job Description
This role involves developing, implementing, and executing the service strategy for Green Hydrogen together with the Power-2X offering. The goal is to achieve revenue and sustainable growth for the division.
The ideal candidate will have:
* Customer Service Management: Respond promptly to customer inquiries and complaints.
* Service Delivery: Manage after-sales services for timely and quality service delivery.
* Process Improvement: Enhance service delivery and efficiency.
* Remote Operation Center Oversight: Implement centers according to established standards.
* Lead the development of digital solutions for remote services.
* Lead, motivate, and develop a team of remote services personnel.
* Performance Monitoring: Measure and improve service performance using Key Performance Indicators (KPIs).
* Compliance: Ensure adherence to policies, standards, and regulations.
The successful candidate will have:
* A technical degree/education in a relevant field.
* Minimum 5 years of experience in managing teams, preferably in service-oriented roles.
* Excellent English language skills (written and spoken). German is an asset.
* Exceptional interpersonal skills with proven ability to build strong relationships.
* Customer-focused approach with emphasis on collaboration.
* Excellent organizational skills with ability to prioritize and manage multiple tasks effectively.
* Outstanding communication skills (internal and external).
* Demonstrated problem-solving abilities and operational management experience.
* Willingness to travel up to 10-15% of the time.
We value:
* Customer-focused personality with ownership for performance.
* High-performance mindset with ability to operate under tight deadlines.
* Ability to communicate, cooperate, and interact comfortably across cultures.
* Future-oriented thinking and interest in continuous development.
* Ability to work well within a team and foster collaboration.
* Proactive approach to tasks with positive mindset.