Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.
YOUR JOB
In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions!
Your job's key responsibilities are:
Representing the Netconomy service area on the customer side in close cooperation with the internal support teams
Conducting alignment and quarterly meetings with customers and partners
Creating service offers and contracts
Contributing to the development of the NETCONOMY service portfolio
Responsibility for monthly reporting (KPIs, SLA reports, billing etc.)