PRACTICE MANAGER ..... Gastroenterology Group
EAST MELBOURNE ....... SPECIALIST GASTROENTEROLOGY PRACTICE
FULL TIME
PRACTICE MANAGER -
EXPERIENCE IS ESSENTIAL IN PRIVATE SPECIALISTS ROOMS -
We have an amazing opportunity for a career minded medical practice manager - to run and organise a medium sized specialist practice comprising of 5 to 6 gastroenterologists, allied health and an administrative team.
The practice manager role will be primarily operational and leadership-focused, supporting the continued growth of this fast growing specialist practice. We are looking for someone with a warm, professional communication style, with a can-do attitude, passionate about improving systems to make life easier, passionate about building high performance teams with high levels of trust.
There are many facets to this role:
Team leadership and culture
Provide day to day leadership and support a small reception/admin team
Foster a friendly and caring team including quarterly team activities that help maintain a cohesive, positive workplace
Monthly multidisciplinary meetings
Assist with recruitment, on‑boarding and support new admin staff
Set and manage appropriate team KPIs to support workflow efficiency
Manage Workflows & systems
Review and optimise SOPs across consulting and procedural workflows
Improve referral‑to‑consultation and referral‑to procedure patient pathways
Help co‑ordinate reception coverage and workflow structure
Ensure smooth day to day clinic operations as services expand
Good IT skills - (knowledge of Xestro an adv)
Support co‑ordination of endoscopy and procedural booking workflows
Improve administrative processes supporting theatre lists
Assist with scaling procedural capacity as the practice grows
Support engagement with referring GP practices
Assist with strengthening and expanding referrals
Contribute to business development
Operational support
Work closely with clinician‑directors in a collaborative leadership structure
Support on‑boarding of additional clinicians as the practice expands
Provide oversight of billing processes. Ensure accuracy
Support consistency in billing workflows across consulting and procedures
Patient experiences and management
Support monitoring of patient feedback and online reviews
Assist in maintaining a high quality patient experience
Respond to online patient feedback where appropriate in a professional and timely manner
Reception and support (as required only)
Maintain day to day workflows
Manage rosters
Doctor/allied health sessions, room allocations
Ensuring compliance with Medicare, AI and privacy requirements
This role involves leading and supporting the administrative team, hiring staff and performance management
We are looking for someone with prior specialist practice experience who enjoys working in a collaborative clinician led environment and is motivated by the opportunity to help shape the operational structure of a growing, dynamic group of professionals and their practice.
Excellent salary for the candidate who has the necessary skillset
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Medical Practice Manager?
* How many years' experience do you have as a Healthcare Operations Manager?
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