Future position : Onsite IT Support Engineer
Join to apply for the Future position : Onsite IT Support Engineer role at NSC Global.
We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're considering a change but aren't ready yet, review the job description below and apply online. We will contact you when recruitment activities commence.
The Onsite Support Engineer will provide end-user support, hands-on assistance, and collaborate with business users and stakeholders to ensure efficient support without disrupting business operations. Hands-on experience is essential.
Responsibilities include:
* Supporting Microsoft desktop OS and Windows applications deployment, configuration, and management.
* Managing Windows Client Administration.
* Building and installing PCs, telephony systems, wireless networks, and peripherals such as printers and scanners.
* Maintaining hardware, networks, and peripherals through routine maintenance.
* Identifying, logging, and resolving technical issues related to software and network systems.
* Proposing system improvements and changes to technical teams.
* Collaborating with the Technology team to ensure optimal desktop environment operation.
* Administering and troubleshooting end-user workstation network software issues.
* Responding to support calls and work orders.
* Supporting network devices and servers in a business environment.
* Ensuring work is performed within service level agreements.
* Communicating technical issues clearly to both technical teams and business stakeholders.
* Proven experience with Microsoft Intune, SCCM, VMWare Horizon, etc.
* Demonstrating proactive EUC support, interpersonal skills, and time management.
* Supporting Windows 10/11 migrations and deployments.
* Liaising with third-party vendors when necessary.
* Managing the entire lifecycle of desktops and laptops.
* Working effectively in a global delivery environment.
* Providing on-site technical support, troubleshooting hardware, software, and network issues.
* Installing and maintaining computer systems and related equipment.
* Diagnosing and resolving technical problems.
* Training clients on new technologies.
* Documenting issues and solutions.
* Maintaining professionalism and staying updated with technology trends.
Qualifications:
* Bachelor's degree in Computer Science, IT, or related field (not always required).
* 3-5 years of technical support experience, preferably onsite.
* Strong knowledge of hardware, software, and networking.
* Excellent communication and interpersonal skills.
* Ability to work independently and solve problems.
* Good organizational and time management skills.
* Valid driver's license and willingness to travel (preferred).
* Relevant industry certifications (e.g., CompTIA A+, Network+).
* Multilingual skills are a plus.
Technical Skills:
* Microsoft Windows 10/11
* Active Directory, DHCP, DNS
* Print and File sharing
* Hardware troubleshooting
* Patch Management
Additional Information:
* Seniority Level: Mid-Senior
* Employment Type: Full-time
* Job Function: Information Technology
* Industries: IT Services and Consulting
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