Job Number: 26072146
Job Category: Sales & Marketing
Location: Schubertring 5-7, Vienna, Austria, 1010
Schedule: Full Time
Located Remotely?: N
Position Type: Management
Head of Marketing & Communications
Key Responsibilities
* Champion the brand promise of The Ritz-Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection
* Develop and execute a comprehensive Marketing & Communications strategy that strengthens the hotel’s positioning and drives revenue across all segments
* Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards
* Lead the creation and curation of refined digital and print materials, with a focus on showcasing Rooms, Food & Beverage and unique guest experiences
* Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel’s reputation
* Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity
* Identify storytelling opportunities that bring the property’s unique character to life
* Oversee the hotel’s digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimized
* Guide and host media visits, influencer collaborations and brand experiences
* Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence
* Foster strong collaboration with Sales, Revenue, and operational teams to ensure alignment with the hotel’s strategic priorities
* Manage agency partners and ensure all deliverables meet brand expectations and quality standards
Your Profile:
Gold Standards Mindset
* Embody The Ritz-Carlton service values, demonstrating a commitment to excellence, integrity and personalized service
* Acting as a brand ambassador, consistently reflecting the company’s credo and service philosophy
Strategic & Technical Expertise
* Proven ability to develop and execute strategic marketing and communications plans within a luxury environment
* Strong proficiency in marketing, digital, and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office)
* Analytical mindset with the ability to translate insights into impactful actions
Leadership & Collaboration
* Inspiring team player with the ability to lead initiatives and influence across departments
* Strong interpersonal skills with a passion for building meaningful relationships
* Deep understanding of luxury hospitality and culturally diverse environments
Communication Excellence
* Exceptional written and verbal communication skills, with a refined sense of tone and storytelling
* Fluency in German and English; additional languages are an advantage
* Confidence in managing media relations and representing the brand with professionalism and discretion
Our Benefits
* Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
* Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
* Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
* Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
* Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
* Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs and many more benefits
* Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance
The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.492,00 per month. A higher salary may be offered, depending on your qualifications and experience.
Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.
Then apply today via email: bewerbung.vienna@ritzcarlton.com
Please be advised that a valid working permission for Austria is required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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