At Suzano, we believe innovation and sustainability go hand in hand. This union gave rise to a meaningful attitude: innovability, which guides us in thinking outside the box and looking beyond to tackle the challenges of the 21st century. We plant and grow trees. We transform this renewable raw material into innovative and sustainable bioproducts that are part of the everyday life of over 2 billion people. We cultivate life on the sheet of the notebook that teaches children, in the diaper that protects babies, in the biodegradable cup of coffee that does not harm the environment, in absorbent papers and in the convenience of using sustainable packaging.
WATCH OUR PURPOSE VIDEO: https://www.youtube.com/watch?v=v1Kze6vs49Q
+ Plural
We are the same and different. Singular and plural. Here you can discover new challenges, new horizons, new goals and even more about yourself.
WHAT DO WE EXPECT FROM YOU?
Be the onsite technical face of Suzano Europe in Vienna. You’ll dive into real operations, close the loop on technical claims, and turn complex application questions into clear, data-driven guidance. Most importantly, you’ll serve as the bridge between our customers, our sales organization, and our production teams in Brazil, translating field insights into corrective actions and product advantages that move the business.
QUALIFICATIONS
Bachelor’s degree in Papermaking, Printing, Chemistry, Process Engineering, or a related field.
Proven experience and in-depth understanding of paper applications and manufacturing, wood pulp, printing, or converting processes (required).
Demonstrated ability to communicate effectively, operate autonomously, and take ownership of responsibilities.
Willingness and flexibility to travel within Europe, including on short notice (approximately 25% of the time each month, driving license for Europe is needed).
Proficiency in English (required); fluency in Portuguese or another major language is considered an advantage.
Experience with SAP and Power BI is considered an asset.
WHAT ARE YOU GOING TO DO:
Manage, analyze, and resolve claims primarily within the paper business division, including customer visits as needed, preparing management reports, and ensuring follow-up on corrective actions.
Provide technical support to customers on a variety of topics, such as sustainability documentation, product quality, and application inquiries.
Act as the primary technical liaison between EMEA customers and all production facilities in Brazil.
Track and assess technical trends in the market, maintaining close collaboration with quality assurance, R&D, and certification teams in Brazil.
Contribute to product and service promotion through participation in trials, customer visits, and industry conferences.
We are pleased to offer an attractive compensation and benefits package for this role, which includes:
A competitive base salary starting at € 58,240 gross per year.
The opportunity to earn yearly bonus of up to 2 months of gross salary.
Meal allowance €280 gross monthly
Transport ticket for the Vienna region
Mental Health Platform
Hybrid work possibility (2-3 days of home office per week) in our modern office
As a global company, we take pride in our diverse workforce and place a strong emphasis on equal opportunities and diversity. We invite everyone who is enthusiastic about our company to apply, regardless of age, disability, ethnic origin, gender, or religion.
If we have piqued your interest, we look forward to receiving your application.
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