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Company Description
The Mercure Hotel Raphael Wien, with its 78 rooms, is centrally located in a quiet area in the heart of Vienna. The proximity to Mariahilferstrasse makes our hotel an ideal starting point for culture and shopping and offers culinary variety. Sites such as the Hofburg, State Opera, and Schönbrunn Palace are within easy reach. Viennese charm in a cosmopolitan atmosphere: our aim is to make our guests' stay a special experience.
Job Description
We are looking for you to join our management team as a Resident Manager! We seek a committed and independent personality who will keep our hotel on course for growth and work with us to develop and implement new and efficient processes. Together, we aim to further establish the hotel on the Viennese hotel market and revitalize its image.
Your Tasks
1. Operational management of our hotel with a focus on front office and housekeeping.
2. Acting as hotel and brand ambassador.
3. Management, development, and retention of employees.
4. Serving as a contact person for guests, ensuring guest satisfaction.
5. Handling preparatory accounting and payroll accounting.
6. Implementing and developing quality standards.
7. Assuming responsibility as managing director under commercial law.
8. Budgeting and forecasting in collaboration with our Cluster General Manager.
Qualifications
Ideal candidates will have:
* Hotel or service-related training or studies.
* Several years of experience in the rooms area (e.g., Rooms Division Manager or Front Office Manager).
* At least 2 years of professional experience as Operations or Hotel Manager or similar is desirable.
* High service and customer orientation.
* Proficient knowledge of hotel management systems.
* Very good command of English.
Additional Information
* A pleasant working atmosphere.
* Plannable working hours.
* Employee rates in all associated Accor hotels.
* Above-tariff salary and holiday entitlement.
* Public holiday bonuses, employee catering, and staff parties.
We look forward to receiving your detailed application documents by email, including your salary expectations.
If you feel addressed, then we are looking for you!
Contact
Elisa Frenzel (Cluster HR Manager): elisa.frenzel@hotelite-group.com
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